Terms of service
Last Updated: September 28, 2026
1. Agreement to These Terms
These Terms of Service (“Terms”) are a legal agreement between you and Chandi Corp LLC, the owner and operator of the HOK brand and thehok.com (“HOK,” “we,” “us,” or “our”). These Terms govern your use of thehok.com, our online store, our email and text message programs, our membership program, and any other website or service that links to these Terms (together, the “Services”), and your purchase of any products from us (“Products”).
By using the Services or placing an order, you agree to these Terms, our Privacy Policy, our Refund Policy, our Shipping Policy, our Disclaimers, and any additional terms presented to you for a specific feature or promotion, all of which are incorporated into these Terms. If you do not agree, do not use the Services or purchase our Products.
IMPORTANT: SECTION 20 CONTAINS A BINDING INDIVIDUAL ARBITRATION AGREEMENT AND A CLASS ACTION AND JURY TRIAL WAIVER THAT AFFECT YOUR LEGAL RIGHTS. PLEASE READ IT CAREFULLY. YOU MAY OPT OUT OF ARBITRATION AS DESCRIBED IN SECTION 20.
Our online store is hosted by Shopify Inc., which provides the e-commerce platform we use to sell our Products.
2. Eligibility
You must be at least 18 years old, or the age of majority where you live, to use the Services or make a purchase. By using the Services, you represent that you meet this requirement. The Services are not directed to children under 16.
3. Orders, Pricing, and Payment
Orders. When you place an order, you will receive an email confirming that we received it. That confirmation does not mean we have accepted your order. We may accept, refuse, limit, or cancel any order, or any part of an order, for any reason, including product availability, errors in product or pricing information, suspected fraud, or orders that appear to be placed for resale. If we cancel an order after you have been charged, we will refund the amount charged for the cancelled items.
Pricing. Prices are shown in the currency selected for your location and may change at any time without notice. Prices do not include taxes, duties, or shipping charges unless stated otherwise at checkout. If a Product is listed at an incorrect price, we may cancel any order for that Product, even after it has been confirmed or charged.
Payment. We accept the payment methods shown at checkout. Payments are processed by our third-party payment processors, and you authorize us and our processors to charge your selected payment method for your order, including applicable taxes and shipping. You agree to provide current, complete, and accurate purchase and account information.
Fraud Prevention. We may verify orders flagged for potential fraud by contacting you by email or phone, and we may request additional information before fulfilling an order. We may cancel orders we cannot verify.
4. Shipping, Title, and Risk of Loss
We ship to the United States and to select countries outside the United States. Shipping methods, costs, and estimated delivery times are described in our Shipping Policy and at checkout. Delivery dates are estimates only, and we are not responsible for delays caused by carriers, customs, or events outside our control.
For orders shipped outside the United States, you are responsible for any import duties, customs fees, and local taxes charged by the destination country, and for complying with local laws that apply to your order.
Title to and risk of loss for Products pass to you when we deliver them to the carrier. Please provide a complete and accurate shipping address. We are not responsible for orders delivered to an incorrect address that you provided. If your order arrives damaged or incorrect, please contact us within 5 days of delivery.
5. Returns and Refunds
Returns, exchanges, and refunds are governed by our Refund Policy, including our 30-day money-back guarantee.
6. HOK+ VIP Membership
Optional Program. HOK+ VIP Membership (“Membership”) is an optional program. You are enrolled only if you choose HOK+ in your cart or at checkout. You can always purchase as a guest by selecting “Pay as Guest,” and you do not need a Membership to buy any Product.
AUTOMATIC RENEWAL TERMS. IF YOU JOIN HOK+, YOU WILL BE CHARGED $2.95 FOR YOUR FIRST MONTH. YOUR MEMBERSHIP WILL THEN AUTOMATICALLY RENEW EVERY 30 DAYS, AND YOUR PAYMENT METHOD WILL BE CHARGED $29.99 PLUS APPLICABLE TAXES EACH RENEWAL PERIOD, UNTIL YOU CANCEL. BY JOINING, YOU AUTHORIZE THESE RECURRING CHARGES.
Store Credit. Each $29.99 monthly payment is added to your account as HOK store credit, which you can use toward Products. Store credit has no cash value, is non-transferable, and cannot be redeemed for cash, except where required by law. The $2.95 first-month fee is not converted to store credit. Upon cancellation, any unused store credit will be forfeited. We recommend using your store credit before you cancel.
Member Benefits. Current benefits are described on our HOK+ Membership page and may include additional discounts, free shipping, periodic free gifts, and early access to new releases. Benefits are subject to availability and may change. We will give you reasonable notice before any material change to your benefits or fees, and any fee increase will apply only to renewal periods after the notice.
Pause, Skip, or Cancel. You can pause, skip a month, or cancel your Membership at any time online through your account portal or by emailing contact@thehok.com. Cancellation takes effect before your next renewal charge if you cancel before the renewal date. We will send you a confirmation when your cancellation is processed. Membership fees already charged are non-refundable, except as required by law.
Our Rights. We may suspend or end your Membership if you violate these Terms, misuse Membership benefits, or engage in fraud or abuse. If we end the Membership program as a whole, we will notify you in advance.
7. Promotions, Discounts, Gift Cards, and Referrals
Promotions, discount codes, free gifts, and referral rewards are subject to the terms stated in the offer. Unless stated otherwise, they cannot be combined with other offers, have no cash value, are non-transferable, and may be changed or ended at any time. If you return part of an order purchased under a promotion, your refund may be adjusted to reflect the promotion you no longer qualify for. Free gifts may be substituted with items of equal or greater value. Gift cards are not redeemable for cash except where required by law. We may void promotions, rewards, or orders obtained through fraud or abuse.
8. Personal Use Only; No Resale
Products are sold only to end consumers for personal or household use. You may not purchase Products for resale, distribution, or other commercial purposes, including selling them on Amazon, eBay, Walmart, Etsy, TikTok Shop, social media storefronts, or any other marketplace or retail channel, without our prior written consent. We may set purchase limits and may cancel or limit orders, refuse future orders, or close accounts that we reasonably believe involve resale or other commercial use.
9. Product Use and Safety
Use Products only as directed on the packaging. Products are for external use only. Review the ingredient list before use, especially if you have sensitive skin or known allergies, and stop use if irritation occurs. Keep Products out of reach of children and away from heat and open flame. Descriptions of how a fragrance smells or performs are general and may vary by person.
10. Intellectual Property and Designer References
Our Content. The Services and all content on them, including the HOK name and logo, product names, text, graphics, photographs, images, designs, and software, and the look and feel of the Services (“Content”), are owned by or licensed to HOK and are protected by copyright, trademark, and other laws. You may not use our trademarks, trade dress, or Content without our prior written consent.
Designer References. All HOK Products are our own independent formulations. Designer fragrance names and trademarks referenced on the Services belong to their respective owners and are used only to identify the scent profile that inspired a HOK Product. HOK is not affiliated with, sponsored by, or endorsed by any designer brand. See our Disclaimers for more information.
11. Limited License and Prohibited Uses
We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for your personal, non-commercial use. You may not:
- use the Services for any unlawful purpose or in violation of these Terms;
- copy, reproduce, sell, resell, or exploit any part of the Services or Content;
- frame, mirror, scrape, or use robots, spiders, crawlers, or other automated tools to access or collect data from the Services;
- modify, reverse engineer, or create derivative works from the Services;
- upload viruses or other harmful code, or interfere with or bypass the security of the Services;
- collect personal information about other users;
- submit false or misleading information, impersonate any person, or use a payment method you are not authorized to use; or
- harass, abuse, or harm others, or infringe anyone’s intellectual property or other rights.
This license ends automatically if you violate these Terms.
12. Your Account
If you create an account, you are responsible for keeping your login information confidential, for all activity under your account, and for keeping your account information accurate. Notify us immediately of any unauthorized use. We may suspend or close accounts that violate these Terms.
13. Reviews, Submissions, and User Content
If you submit reviews, ratings, photos, videos, comments, feedback, or ideas (“User Content”), you grant HOK a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, sublicensable license to use, reproduce, modify, publish, display, and distribute that User Content, along with the name you submit with it, in any media, including in marketing. We are not required to pay you, keep your User Content confidential, or respond to it.
You represent that you own or have the right to share your User Content, that it is truthful and reflects your honest experience, and that it does not violate any law or anyone’s rights. You must disclose any compensation or free product you received in connection with a review. We may refuse, edit, or remove User Content at any time. To request removal of your review, contact us at contact@thehok.com.
14. SMS/MMS Text Message Program
Consent. If you opt in to our text message program (the “Program”), you agree to receive recurring automated marketing text messages from HOK at the phone number you provide, including cart reminders, promotions, and personalized product recommendations. Consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to cancel at any time. Carriers are not liable for delayed or undelivered messages.
AI-Generated Messages. Some messages, product recommendations, and replies in the Program may be generated in whole or in part by artificial intelligence (“AI”). AI-generated messages may contain errors about products, pricing, availability, or promotions, so please confirm details on our website before purchasing. AI-generated messages are not professional advice of any kind. Your replies, purchase history, and browsing activity may be processed by AI systems, including those of our service providers, to personalize messages. To speak with a person instead, contact us at contact@thehok.com.
Your Phone Number. You represent that you are the owner or authorized user of the phone number you provide. If you change or give up that number, you agree to notify us promptly or reply STOP from that number.
By enrolling in the Program, you also agree to our Messaging Terms and Messaging Privacy Policy. Disputes relating to the Program are subject to Section 20.
15. Third-Party Links and Tools
The Services may include links to third-party websites or provide access to third-party tools and services. We do not control and are not responsible for them, and your use of them is at your own risk and subject to their terms and policies.
16. Privacy
Our collection and use of your personal information is described in our Privacy Policy.
17. Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY LAW, AND EXCEPT AS EXPRESSLY STATED IN OUR REFUND POLICY, THE SERVICES, CONTENT, AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. HOK EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
WITHOUT LIMITING THE FOREGOING, HOK DOES NOT WARRANT THAT (A) THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; (B) PRODUCT DESCRIPTIONS, IMAGES, PRICING, OR OTHER CONTENT ARE ACCURATE, COMPLETE, OR CURRENT; OR (C) ANY PRODUCT WILL MEET YOUR EXPECTATIONS OR SMELL OR PERFORM IN ANY PARTICULAR WAY ON YOU.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
18. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL HOK OR ITS OWNERS, MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, SUPPLIERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICES, OR ANY PRODUCT, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF HOK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY LAW, HOK’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICES, OR ANY PRODUCT WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO HOK FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100).
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.
19. Indemnification
You agree to defend, indemnify, and hold harmless HOK and its owners, members, managers, officers, employees, agents, affiliates, and service providers from any claims, losses, damages, liabilities, and costs, including reasonable attorneys’ fees, arising out of or relating to (a) your breach of these Terms; (b) your violation of any law or the rights of any third party; (c) your User Content; (d) your resale of Products in violation of Section 8; or (e) your failure to notify us that your phone number has changed, including any claim under the Telephone Consumer Protection Act or similar laws resulting from our messages to that number.
20. Dispute Resolution; Arbitration; Class Action and Jury Trial Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
Informal Resolution. Before starting any formal proceeding, you agree to first contact us at contact@thehok.com with a description of your dispute, and to try in good faith to resolve it with us for at least 30 days.
BINDING ARBITRATION. IF WE CANNOT RESOLVE A DISPUTE INFORMALLY, YOU AND HOK AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICES, THE PRODUCTS, THE MEMBERSHIP, OR THE TEXT MESSAGE PROGRAM WILL BE RESOLVED BY FINAL AND BINDING INDIVIDUAL ARBITRATION, RATHER THAN IN COURT. The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, and fees will be allocated as those rules provide. The arbitration may be held by video or phone, or in the county where you live. The Federal Arbitration Act governs this Section.
Exceptions. Either party may bring an individual claim in small claims court if it qualifies, and either party may seek relief in court to stop infringement or misuse of its intellectual property.
CLASS ACTION AND JURY TRIAL WAIVER. YOU AND HOK AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. YOU AND HOK EACH WAIVE THE RIGHT TO A JURY TRIAL. If this class action waiver is found unenforceable for a particular claim, the arbitration agreement will not apply to that claim, which must then be brought in court under Section 21.
Opt-Out. You may opt out of this arbitration agreement by emailing contact@thehok.com, with the subject line “Arbitration Opt-Out” and your name, email address, and phone number, within 30 days after you first accept these Terms. Opting out does not affect any other part of these Terms.
Time Limit. To the extent permitted by law, any claim must be brought within one (1) year after it arises, or it is permanently barred.
21. Governing Law and Venue
These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law rules, and, where applicable, the Federal Arbitration Act. For any dispute that is not subject to arbitration, you and HOK agree to the exclusive jurisdiction of the state and federal courts located in Delaware. If you are a consumer residing outside the United States, this does not deprive you of any mandatory protections under the laws of the country where you live.
22. Force Majeure
HOK is not responsible for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, fires, floods, epidemics, war, terrorism, civil unrest, government actions, labor disputes, carrier or customs delays, supply shortages, power or internet outages, or failures of third-party services.
23. Notice for California Residents
Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: If you have a question or complaint, please contact us at contact@thehok.com or at the address in Section 26. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
24. Changes to the Services and These Terms; Termination
We may change, suspend, or discontinue any part of the Services or any Product at any time. We may update these Terms from time to time by posting the updated version on this page and changing the “Last Updated” date. Changes apply to orders placed and use of the Services after they are posted. Your continued use of the Services after changes are posted means you accept them.
We may suspend or end your access to the Services at any time if you violate these Terms. Sections that by their nature should survive termination, including Sections 10 and 13 and Sections 17 through 21, will survive.
25. General
These Terms, together with the policies incorporated by reference, are the entire agreement between you and HOK about the Services and Products, and replace any prior agreements on that subject. If any provision is found unenforceable, it will be enforced to the maximum extent permitted, and the remaining provisions will remain in full effect. Our failure to enforce any provision is not a waiver of it. You may not assign these Terms without our written consent; we may assign them without restriction. Nothing in these Terms creates any partnership, joint venture, agency, or employment relationship. Headings are for convenience only.
26. Contact Us
If you have questions about these Terms, please contact us:
Chandi Corp LLC (owner and operator of HOK)
8 The Green, Ste A
Dover, DE 19901
United States
Email: contact@thehok.com
Phone: (302) 238-1730
Website: thehok.com