Order support
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Check the latest status using the details from your HOK order.
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HOK Customer Care
How can we help you?
Get answers to common questions, track your order, or reach our team directly.
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Customer care
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We’ll respond as soon as possibleCustomer support
Contact HOK customer care
Use this page for questions about HOK products, orders, shipping, returns, and VIP Membership. For the fastest help, include the email used at checkout and your order number when applicable.
- HOK will never ask for your password or complete card details by email.
- Order and account messages may be used to resolve your support request.
- Customer care replies will reference your original message or order.
- This channel is intended for customer support, not third-party solicitations.
For more information, review HOK’s Privacy Policy and Terms of Service.
FAQs
VIP Membership & Account
How does HOK VIP work?
Your first month is free, and you can pause or cancel at any time. Members receive an extra 10% off every purchase, including on top of eligible special promotions.
What benefits are included with HOK VIP?
Benefits include $29.99 in HOK store credit each month, free shipping on every order with no minimum, a free full-size perfume every three months, early access to new drops, and the freedom to pause, skip, or cancel at any time.
How often does my membership renew?
After the introductory offer shown at checkout, HOK VIP renews every 30 days at $29.99 until paused or canceled.
How do I manage or cancel my membership? Quick link
Use the Manage Membership portal to update your account or cancel. You can also use the link in your membership confirmation email.
FAQs
Orders & Shipping
When will my order be shipped?
Your order will be processed and shipped within 24–48 hours. Once it ships, you will receive a confirmation email with tracking details.
How long does shipping take?
Delivery typically takes 7–12 days, depending on where you are located.
How can I track my order?
Use the order tracker above, follow the tracking link in your shipping-confirmation email, or email us at contact@thehok.com with your order number and we will help you track it.
Can I cancel or change an order after placing it?
Email contact@thehok.com as soon as possible. We cannot guarantee changes after an order has entered fulfillment, but our team will do its best to help.
Do you ship internationally?
Available destinations, delivery estimates, and any applicable shipping charges are shown during checkout.
How do I update my shipping address?
Contact customer care immediately with your order number and corrected address. An address cannot be changed after the carrier has accepted the package.
FAQs
Fragrance & Product Safety
Helpful guidance for enjoying and caring for your HOK fragrances.
Are HOK fragrances the same as designer originals?
HOK fragrances are independent creations inspired by familiar scent profiles. HOK is not affiliated with, endorsed by, or connected to the designer fragrance houses referenced.
How long will a HOK fragrance last?
A HOK fragrance can last up to 12 hours. Actual wear may vary with concentration, skin chemistry, climate, and application.
Can I use fragrance every day?
HOK fragrances are designed for regular use. Apply externally and follow the directions and ingredient information included with your product.
What if I have sensitive skin or allergies?
Review the ingredient list before use and test a small area first. Stop using the product if irritation occurs and consult a healthcare professional if needed.
How should I store my fragrance?
Keep the bottle upright in a cool, dry place away from direct sunlight, heat, and major temperature changes.
Is fragrance suitable for children?
HOK fragrances are intended for adult use. Keep bottles and packaging out of reach of children.
FAQs
Quality & Ingredients
Where are HOK fragrance oils sourced?
HOK states that its fragrance oils are sourced from France and selected to create premium-inspired scent experiences.
Are HOK fragrances vegan and cruelty-free?
HOK identifies its fragrances as vegan and cruelty-free. Refer to the current product page for product-specific details.
What ingredients are used most often?
The formula used most often across HOK fragrances is: Alcohol Denat., Water (Aqua/Eau), Fragrance (Parfum), Linalool, D-Limonene, Benzyl Salicylate, Coumarin, Citral, Eugenol, Geraniol, Citronellol, Farnesol, Isoeugenol, Benzyl Benzoate, Benzyl Alcohol, Anise Alcohol, and Cinnamyl Alcohol. Ingredients can vary by scent, so always check the product packaging for the exact list.
What is the difference between EDP and Extrait? Popular
Eau de Parfum (EDP) contains about 15% fragrance oil and is a lighter option for everyday wear, typically lasting 4–6 hours. Extrait de Parfum contains about 25% fragrance oil, giving it a richer scent, stronger projection, and wear of up to 12 hours.
Is the packaging recyclable?
HOK uses recyclable materials where possible. Please separate packaging components and follow your local recycling guidance.
FAQs
Returns & Pricing
What is your return policy?
HOK offers a 30-day return policy. Contact customer care with your order number before sending anything back so the team can confirm eligibility and provide the correct return instructions.
What if my order arrives damaged or incorrect? We can help
Email contact@thehok.com with your order number and clear photos of the item and packaging. Our team will review the issue and help with a resolution.
Why do prices or promotions sometimes differ?
Prices can vary by concentration, bundle, membership status, or limited-time promotion. The price displayed at checkout is the final price for that order.
What payment methods do you accept?
Available cards and accelerated payment methods are displayed securely during checkout.
