Terms of service
Welcome to HOK
Please take a moment to read these Terms and Conditions ("Terms"). They govern your use of the HOK website and any related websites, mobile sites, services, apps, platforms, or tools where these Terms are referenced or applicable (collectively, the “Site”). By using the Site, you agree to comply with and be bound by these Terms. If you do not agree, please refrain from using the Site.
This website is operated by HOK . Throughout the Site, the terms “we,” “us,” and “our” refer to HOK. The HOK offers this website, including all information, tools, and services available from this Site, to you—the user—conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our Site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the Site, including but not limited to browsers, vendors, customers, merchants, and content contributors.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the Site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Any new features or tools added to the current store will also be subject to these Terms. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates or changes to our website. It is your responsibility to check this page periodically for changes. Continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence—or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this Site.
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms, viruses, or destructive code.
A breach or violation of any of the Terms will result in immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted across various networks or systems. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service or access to the Service without express written permission from us.
SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this Site is inaccurate, incomplete, or not current. The material provided is for general information only and should not be used as the sole basis for decisions without consulting primary or more complete sources of information.
Any reliance on material from this Site is at your own risk.
We reserve the right to modify the contents of this Site at any time but are under no obligation to update any information. You agree it is your responsibility to monitor changes to our Site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part thereof) without notice.
We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through our website. These may have limited quantities and are subject to return or exchange only in accordance with our Refund Policy.
We make every effort to display our products as accurately as possible. We cannot guarantee your computer monitor’s display of any color will be accurate.
We reserve the right to limit the sales of our products or services to any person, region, or jurisdiction on a case-by-case basis. We also reserve the right to limit quantities of any products or services we offer. All product descriptions and pricing are subject to change without notice, at our sole discretion.
We reserve the right to discontinue any product at any time. Any offer for a product or service made on this Site is void where prohibited.
We do not guarantee that the quality of any product, service, or material purchased will meet your expectations.
SECTION 6 – BILLING & PAYMENT POLICY
HOK delivers products to the United States. Your payment information is secure. We do not store or share your payment details with third parties.
You can pay with full confidence.
Accepted payment options:
Visa
MasterCard
Discover
American Express
Apple Pay
SECTION 7 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order you place with us. We may limit or cancel orders at our discretion, including those placed under the same account, credit card, or billing/shipping address.
If we make a change or cancel an order, we may attempt to notify you via the email or phone number provided when the order was placed.
You agree to provide current, complete, and accurate purchase and account information for all orders. You also agree to promptly update your account details so we can complete transactions and contact you if needed.
Please review our Refund Policy for more details.
SECTION 8 – OPTIONAL TOOLS
We may provide access to third-party tools over which we have no control. You acknowledge that we provide such tools “as is” and “as available” without warranties of any kind.
We have no liability for your use of third-party tools or services.
Use of these tools is entirely at your own risk, and you should ensure you are familiar with their respective terms.
SECTION 9 – THIRD-PARTY LINKS
Certain content, products, or services available through our Site may include materials from third parties.
We are not responsible for the accuracy or content of third-party websites or materials linked from our Site.
We are not liable for any harm or damages related to purchases or use of goods, services, or content made via third-party websites. Please review the third party’s policies before engaging in any transaction with them.
SECTION 10 – USER COMMENTS, FEEDBACK, AND SUBMISSIONS
If you send us comments, suggestions, or creative ideas—whether by email or otherwise—you agree that we may use, edit, copy, publish, and distribute them without restriction.
We are under no obligation to:
1. Maintain any comments in confidence
2. Pay compensation for any comments
3. Respond to any comments
We may remove or edit content we deem unlawful, offensive, or in violation of these Terms.
You agree your comments will not violate the rights of others or include unlawful, abusive, or obscene material. You may not use a false email address or impersonate another person.
You are solely responsible for any comments you make and their accuracy.
SECTION 11 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: https://thehok.com/policies/privacy-policy
In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/00vw0x-6j/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/00vw0x-6j/privacy_policy).
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
From time to time, there may be typographical errors or inaccuracies on our Site related to product descriptions, pricing, promotions, or availability.
We reserve the right to correct any errors and to change or update information—or cancel orders—without prior notice.
SECTION 13 – PROHIBITED USES
You are prohibited from using the Site or its content:
(a) For any unlawful purpose
(b) To solicit others to perform unlawful acts
(c) To violate laws or regulations
(d) To infringe upon our or others’ intellectual property rights
(e) To harass, abuse, insult, or discriminate
(f) To submit false or misleading information
(g) To upload viruses or harmful code
(h) To collect personal data of others
(i) To spam, phish, or scrape
(j) For any obscene or immoral purpose
(k) To interfere with or bypass security features
We reserve the right to terminate your use of the Service for violating any prohibited uses.
SECTION 14 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee uninterrupted or error-free service.
You agree that your use of the Service is at your sole risk.
All products and services are provided “as is” and “as available,” without any warranties of any kind.
In no case shall HOK, our directors, officers, employees, agents, or affiliates be liable for any indirect, incidental, or consequential damages, including but not limited to loss of data, profits, or savings.
SECTION 15 – INDEMNIFICATION
You agree to indemnify and hold harmless HOK, its affiliates, partners, employees, and service providers from any claim arising from your breach of these Terms or violation of any law or rights of a third party.
SECTION 16 – SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, that portion will still be enforced to the fullest extent permitted by law, and the remaining provisions will remain valid.
SECTION 17 – TERMINATION
You may terminate these Terms at any time by notifying us that you no longer wish to use our services.
We may terminate this agreement at any time without notice if you violate these Terms.
SECTION 18 – ENTIRE AGREEMENT
These Terms, along with any related policies posted on our Site, constitute the entire agreement between you and us regarding your use of the Service.
SECTION 19 – GOVERNING LAW
These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the United States.
SECTION 20 – CHANGES TO TERMS OF SERVICE
You can review the latest version of these Terms at any time on this page.
Your continued use of the Site after any changes constitutes acceptance of those changes.
SECTION 21 – HOK VIP CLUB MEMBERSHIP TERMS
The HOK VIP Club is an exclusive membership program that provides members with special pricing, perks, and benefits.
Membership Benefits Include:
Exclusive discounts on all HOK products
Free priority shipping on every order
Access to special offers and promotions
50% off all future HOK orders for VIP members
Membership Billing and Cancellation
Upon enrolment, customers are subscribed to the HOK VIP Club membership.
The first month of membership is $29.99.
After that, your membership will automatically renew every 30 days and your credit card will be billed accordingly unless you cancel.
By placing an order, you agree to the full Terms of Service and Privacy Policy, as well as enrolment in the recurring monthly HOK VIP Club program.
Your membership will begin immediately after enrolment confirmation.
Your credit card will automatically be charged $29.99 each month for continued access to all VIP benefits.
Customers can cancel their membership anytime by emailing ** contact@thehok.com**
Cancellations will be processed within 12 hours, and no further charges will apply.
SECTION 22 – SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS
To stay compliant with regulations and avoid potential legal issues, we strongly recommend updating your Shopify store's Terms of Service per this article.
You can simply copy each section below and paste it into the corresponding section within your Terms of Service.
Section 1: Updated Program Description (Replace existing opening paragraph)
We are offering an SMS/MMS mobile messaging program (the 'Program'), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the 'Agreement'). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the 'Dispute Resolution' section below. The Program uses artificial intelligence ('AI') technology to generate personalized messages, product recommendations, and conversational responses. Some or all messages you receive through the Program may be composed, in whole or in part, by AI systems rather than human agents.
Section 2: New "AI-Powered Messaging" Section (Insert after Program Description)
AI-Powered Messaging. Messages you receive through the Program may be generated using artificial intelligence and machine learning technology. This means that some messages, including product recommendations, promotional offers, and conversational responses, are created by AI systems rather than written by a human. You acknowledge and agree that:
(a) AI-generated messages may contain inaccuracies. While we strive to provide helpful and accurate information, AI-generated messages may include errors regarding product details, pricing, availability, promotions, or other information. You should independently verify any product information, pricing, or promotional offers before making a purchase decision.
(b) AI responses are not professional advice. AI-generated messages do not constitute professional, legal, medical, financial, or other expert advice.
(c) Your conversations may be processed by AI. When you reply to messages or engage in conversations through the Program, your responses may be processed by AI systems to generate relevant replies. Your message content, purchase history, and browsing activity may be used by AI systems to personalize your experience.
(d) You may request human assistance. If at any time you prefer to interact with a human representative rather than an AI system, you may request human assistance by contacting us at contact@thehok.com
Section 3: Updated Consent Language (Replace existing opt-in paragraph)
By participating in the Program, you agree to receive recurring automated marketing mobile messages, including AI-generated content, personalized product recommendations, and conversational AI responses, at the phone number associated with your opt-in. You understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer and/or AI-generated content, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system ('ATDS' or 'autodialer'). You specifically consent to receiving messages where the content is generated, in whole or in part, by artificial intelligence systems.
Section 4: New "Data and AI" Section (Insert before Privacy section)
Data Use for AI Personalization. To provide you with personalized messages and recommendations through the Program, we may use information including your purchase history, browsing activity, product preferences, and prior message interactions. This information may be processed by AI systems, including third-party AI service providers, to generate relevant and personalized communications. We do not sell your personal information to third parties. Our AI service providers are contractually prohibited from using your personal information to train their general-purpose AI models.
Section 5: New "Limitation of Liability for AI Content" Section
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM OR RELATED TO: (A) INACCURACIES, ERRORS, OR OMISSIONS IN AI-GENERATED MESSAGES, INCLUDING INCORRECT PRODUCT INFORMATION, PRICING, OR AVAILABILITY; (B) ANY DECISION YOU MAKE BASED ON AI-GENERATED CONTENT; (C) ANY PRODUCT RECOMMENDATION GENERATED BY AI SYSTEMS; OR (D) THE PERFORMANCE, RELIABILITY, OR AVAILABILITY OF AI FEATURES. THE PROGRAM AND ALL AI-GENERATED CONTENT ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT WARRANTIES OF ANY KIND.
Section 6: Updated Checkout Opt-In Language
Replace the current recommended checkout opt-in language with:
"I agree to receive recurring automated marketing text messages (e.g., cart reminders, AI-generated content, personalized recommendations) at the phone number provided. Consent is not a condition to purchase. May include AI-generated content. Msg & Data rates may apply. Msg frequency varies. Reply HELP for help and STOP to cancel. View our Terms of Service and Privacy Policy."
HOK
Email: contact@thehok.com
Phone Number: (833) 545-4655
Business Address: 8 The Green Ste A, Dover, DE 19901, United States