contact information
For order questions, returns or anything else, email us at contact@thehok.com or use the form below. We reply as soon as we can.
Looking for an order? Track it on our customer care page. HOK+ members can manage their membership in the member portal.
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Quick answers
Orders ship within 24 to 48 hours and usually arrive in 7 to 12 days. You'll get a tracking link by email when your order ships.
We offer a 30-day return policy. Email us with your order number before sending anything back. Read the refund policy.
Up to 12 hours with our Extrait de Parfum. Eau de Parfum typically lasts 4 to 6 hours. Wear varies with skin, climate and application.
Yes, HOK fragrances are vegan and cruelty-free.
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